Privacy Policy

The Dispute Desk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email address) when you create an account or make a purchase
• Payment information (processed securely via Stripe — we do not store card details)
• Letter content and situation details you provide when using our AI letter generation service
• Communications and correspondence you send to us
• Usage data and analytics about how you interact with our website

2. How We Use Your Information

We use the information we collect to:

• Generate professional letters based on your provided situation and preferences
• Process payments and send purchase confirmations
• Send follow-up reminders if you have scheduled follow-up letters
• Respond to your inquiries and provide customer support
• Improve our services and user experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

• Service providers (like Stripe for payment processing) who assist in operating our business
• Legal authorities when required by law or to protect our rights
• Business transfer parties in the event of a merger or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment data is processed securely through Stripe and we never store your complete card details.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Data portability

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience. You can control cookie preferences through your browser settings. We also use Google Ads conversion tracking on our website.

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@disputedesk.com
Address: The Dispute Desk, support@megansiebevs.com